Debt collection services for construction and installation technology
Get your construction invoices paid quickly and decisively
As a contractor, painter, installer, or subcontractor, you invest a lot of time, craftsmanship, and expensive materials into your projects. You ensure that the schedule is met and that the work is delivered neatly. It is therefore particularly frustrating when payment for a major project milestone or the final invoice is delayed. In the construction sector, pre-financing for materials and personnel is high, which means an outstanding invoice immediately takes a significant toll on your working capital. Whether you are dealing with a general contractor who fails to pay (B2B) or a private client who suddenly stops responding (B2C): you simply want to get paid for the work you have delivered.
Ultimoo offers a specialized and decisive approach for the construction and installation industry. We collect your outstanding construction invoices with knowledge of the sector, ensuring your margins remain protected and your construction company can keep running.
Submit your invoice immediately
Prefer direct contact for more information?
Call 0348-486425
Why debt collection in the construction sector requires sector-specific knowledge
A common phenomenon in the construction industry is that a client suddenly raises a complaint only on the very last day of the payment term, or once the payment reminder arrives. Alleged construction defects, exceeded schedules, or sudden discussions regarding 'additional work' (meerwerk) are often pure delaying tactics by parties experiencing liquidity issues themselves.
Our systems and specialists are fully equipped for this specific dynamic:
- Decisive action for business debtors (B2B): Do you do business with another company or general contractor? Legally, we do not have to wait 14 days. We can start the amicable collection process immediately after your payment term expires and claim the statutory collection costs of at least €40.
- Deflecting unjustified disputes: Our collection specialists do not allow themselves to be fobbed off with vague complaints. We immediately test the defense against your signed quotation, the general terms and conditions (such as AVA or UAV), and the handover report. If the defense is unjustified, we immediately demand full payment.
- Tight monitoring of milestones: We understand that projects are paid in phases. Is an interim payment milestone left unpaid? Then we take immediate action to prevent the arrears from becoming unmanageably large by the end of the project.
Optimal efficiency for construction administration
You and your project managers should be on the construction site or working on quotes, not spending hours calling about unpaid invoices. Ultimoo and incasso.nl provide maximum relief for your administration:
-
Fast digital transfer
You open the incasso.nl app or the Ultimoo client portal to easily share the outstanding invoices and contact details of your customer. -
The statutory WIK-letter
Because you are partly dealing with private customers, you are required to send them a WIK-letter (statutory notice of collection costs) before starting a collection procedure. This gives customers one last chance to pay the invoices without extra costs. You can also send these 14-day letters to the customer through us. -
Data enrichment
Our system immediately enriches the collection file with information from relevant sources. This information, for example regarding debt assistance or known payment problems, is then used in the collection process. -
Amicable phase
This is the actual collection trajectory. Based on your customer's profile, a set of communication tools is deployed to prompt your customer to pay. This includes letters, telephone contact, and in some cases, a physical visit.
The goal of this phase is to make contact with the customer and find a solution for the payment arrears, often in the form of direct payment or a payment arrangement. -
Legal phase
Should the customer fail to pay during the amicable phase, but our advice indicates that there are sufficient options for recovery, we will present a cost-benefit analysis for starting a legal procedure. Upon your approval, a summons is drawn up. This happens in only 1% of the total number of collection cases via Ultimoo. -
Step 6: Your customer pays
As soon as your customer has paid, we process this as quickly as possible in the collection file. Normally, we deposit the money into your account within 72 hours.
Free for you
Your customer pays the collection costs and interest. This means that a collection procedure is often free for clients. Additionally, you will receive attractive rates for supplementary collection services.
Collaborate the way you want
You can collaborate with Ultimoo in two ways: via the incasso.nl online app or through the Ultimoo SME client portal. We are happy to explore together what works best for you.
Comply with all regulations
incasso.nl is part of Ultimoo. Ultimoo is registered with the government and holds the NVI Collection Quality Mark (Incassokeurmerk). This ensures you know your collection partner is reliable and meets the strictest requirements.
Frequently asked questions
Below you will find the answers to the most frequently asked questions from entrepreneurs about the operation and implementation of a collection procedure in the construction industry.
Are we allowed to stop work if the client does not pay the interim milestones?
Yes, in most cases, based on the law (right of suspension) or your general terms and conditions (such as the UAV or AVA), you have the right to temporarily stop construction activities if an invoice for a due milestone is not paid. Temporarily halting construction is a powerful leverage tool that we can announce in the collection process in consultation with you.
What happens if the client claims there is a construction defect?
If the client submits a substantive complaint (a disputed claim), our specialists assess whether this complaint was reported in a timely manner and in accordance with the contractual conditions. If the client only complains after the legal or agreed-upon deadline, or if the defect is disproportionate to withholding the entire invoice, we demand that the undisputed part be transferred immediately.
From what amount can I submit construction invoices?
At Ultimoo and incasso.nl, there is no minimum amount for an invoice to be transferred. You can easily submit all your construction claims via the incasso.nl online application or the Ultimoo client portal.
Protect your working capital and margins
Do not let unpaid construction invoices or final settlements jeopardize the liquidity of your company. Outsource the process of reminders and dunning notices to the professionals at Ultimoo and incasso.nl.
Do you have a specific situation or would you like to consult with a specialist first?
Then please contact us at 0348-486425.
